Refund and Returns Policy
At JinjuGlo, every box is a curated surprise, and our refund policy reflects the unique nature of our mystery box model.
1. Before You Spin
If you have paid for a box but have not yet spun the wheel, please contact us within 24 hours of payment and we will process a full refund to your original payment method, processed within 2-7 business days.
2. After You Spin
Because the Spin Wheel reveals your specific winning combo and we begin preparing your unique set of products immediately afterward, orders cannot be cancelled or refunded once the spin result has been revealed. This is necessary to maintain fairness for all customers in the spin cycle.
3. Damaged or Expired products
If your box arrives damaged, or if the items inside do not match your revealed winning combo or expired products please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement of the affected item(s) or, where a replacement is not possible, a partial refund reflecting the value of the affected item.
4. Non-Returnable Items
For hygiene and safety reasons, opened or used beauty, skincare, and cosmetic products cannot be returned unless they are defective or damaged on arrival.
5. How to Request a Refund or Replacement
Email us at info@jinjuglo.com with your order number, a description of the issue, and supporting photos where applicable. Our team will respond within 2-5 business days.
6. Refund Timelines
Approved refunds are processed within 5-7 business days to your original payment method via Razorpay. Bank processing times may add a few additional days before the amount reflects in your account.
7. Shop Section
Products purchased from the Shop by Category section are eligible for replacement or refund only if they are damaged, defective, incorrect, or expired upon delivery.
8. Surprise Boxes
Once your 'JinjuGlo Spin Wheel' result is revealed, your order cannot be cancelled or returned due to change of mind or product preference.
Returns or replacements are accepted only if you receive a damaged, defective, incorrect, or expired product. Please contact us within 48 hours of delivery with clear photos or videos for verification.
9. Contact us
For any refund or return queries, contact us at info@jinjuglo.com or +91 77957 32012, Mon-Sat 10AM-7PM.