Frequently Asked Questions
Click on any question below to see the answer.
What is a JinjuGlo Surprise Box?
A JinjuGlo Surpise Box is a fun and exciting beauty shopping experience where you pay a fixed price and always receive products worth more than what you paid.
Once your payment is confirmed, you'll spin the 'JinjuGlo Spin Wheel' to reveal your winning tier:
✨ **Regular**
💎 **Premium**
👑 **Jackpot**
Each tier includes a carefully curated combination of beauty, skincare, fragrances, and accessories from trusted brands. While every box is a surprise, one thing is guaranteed—every Surprise Box delivers greater value than its price.
Every spin is exciting. Every box is a surprise. Every unboxing is worth it.
Once your payment is confirmed, you'll spin the 'JinjuGlo Spin Wheel' to reveal your winning tier:
✨ **Regular**
💎 **Premium**
👑 **Jackpot**
Each tier includes a carefully curated combination of beauty, skincare, fragrances, and accessories from trusted brands. While every box is a surprise, one thing is guaranteed—every Surprise Box delivers greater value than its price.
Every spin is exciting. Every box is a surprise. Every unboxing is worth it.
Can I choose which combo I want?
No. The excitement of a 'JinjuGlo Surprise Box' lies in the surprise! Your combo is revealed only after you complete your payment and spin the 'JinjuGlo Spin Wheel'.
Whether you win a **Regular**, **Premium**, or **Jackpot** combo, every box is carefully curated and guaranteed to contain products worth more than the price you paid.
Whether you win a **Regular**, **Premium**, or **Jackpot** combo, every box is carefully curated and guaranteed to contain products worth more than the price you paid.
What is inside each combo tier?
Each tier contains a unique combination of beauty, skincare, fragrances, and accessories. You can view the possible products before purchasing, but the exact combo you'll receive remains a surprise until you open your Surprise Box.
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and popular wallets, all processed securely through Razorpay.
When do I provide my delivery address?
Before placing your order, you'll be asked to 'sign up or log in' and enter your delivery details. Once your payment is successful, you can spin the 'JinjuGlo Spin Wheel' to reveal your winning combo, and we'll ship your Surprise Box to the saved address.
How long does delivery take?
We aim to process and ship all orders as quickly as possible. Delivery times may vary depending on your location and courier service. You'll receive a tracking link once your order is shipped.
Can I cancel my order after I have spun the wheel?
Once the spin result is revealed, your order moves into preparation for your specific winning combo and cannot be cancelled. Please see our Refund and Returns Policy for more details.
What if I receive a damaged or expired product?
If you receive a 'damaged, defective, incorrect, or expired product', please contact us within 48 hours of delivery with clear photos or videos. After verification, we'll arrange a replacement or refund in accordance with our 'Refund & Returns Policy'.
Are the products in JinjuGlo boxes genuine?
Yes. All products in 'JinjuGlo Surprise Boxes' are 100% genuine and carefully sourced from trusted suppliers. We are committed to delivering only authentic products to our customers.
How do I contact JinjuGlo for support?
You can reach us at info@jinjuglo.com or whatsapp +91 77957 32012, Mon-Sat 10AM-7PM.